What does Orqaveli™ sell?
We focus on decorative bag charms. Available designs, dimensions, materials and attachment types are identified on individual product pages.
Will the charm fit my bag?
Check the attachment type and dimensions against your intended bag loop or attachment point. Do not force a clasp onto a surface that is too thick or unsuitable.
Is the bag shown in the photographs included?
Only items expressly listed in the description are included. Bags, clothing and other styling accessories are excluded unless stated otherwise.
Can I use the charm as a carrying strap?
No load-bearing use should be assumed. Our charms are decorative accessories unless the individual listing expressly states another intended use.
Are these products children’s toys?
Do not assume that a cute design is a toy. Unless expressly identified otherwise, products are decorative accessories. Keep small or detachable parts away from young children.
Will the color match the photos?
Lighting and screen settings may affect perceived color. Material or finish variation may occur where described. Contact us if an item is materially different from its description.
How should I care for my charm?
Follow product-specific instructions. Avoid excessive pulling, prolonged moisture and abrasive cleaners. Check for friction against delicate bag surfaces and remove the charm before cleaning your bag.
Which payment and delivery options are available?
Available payment methods, destinations and shipping charges are shown at checkout. Review processing and delivery estimates before ordering, or contact us if they are not provided.
Can I change or cancel an order?
Contact us promptly with your order number. Changes depend on fulfillment status. Applicable statutory withdrawal and return rights remain unaffected.
How do I report a problem or request a return?
Email your order number and request to customer care. Relevant photographs may help with damaged or incorrect items. Confirm the return destination before posting a parcel.