Who We Are
Guangzhou Yixing Trading Co., Ltd., operating Orqaveli™ at orqaveli.com, is responsible for personal information it processes for the purposes described in this policy, subject to applicable law.
Information We Collect
Information may include your name, email, phone number, billing and delivery addresses, order selections, transaction status, delivery details, returns and communications.
The store platform and enabled services may collect technical information such as IP address, device, browser, identifiers and interactions with the website. Information may also be received from payment, delivery and other service providers.
Payment providers handle payment credentials through their services. Support messages and photographs may contain information you choose to provide.
How Information Is Used
We use information to process purchases, arrange delivery, provide support, handle returns, maintain records, prevent misuse and meet applicable obligations. Where enabled and permitted, information may support analytics, store improvement or marketing.
Where a legal basis is required, processing may rely on contract performance, legal obligations, legitimate interests subject to your rights, or consent.
Shopify and Other Service Providers
Our store uses Shopify for ecommerce services. Information may be processed by Shopify and providers involved in payments, delivery, hosting, communications, support and other enabled functions.
Where Shopify enhanced services are used, Shopify may combine information about interactions with our store, other merchants and Shopify to provide those services. Shopify is responsible for certain processing and related rights requests as explained in its notices.
Read Shopify’s Privacy Policy or visit Shopify’s Privacy Portal.
Information may also be disclosed with your instructions, where required by law, to protect legal rights or during a business transaction subject to applicable safeguards.
Cookies, Advertising and Marketing
Cookies and similar technologies support navigation, cart activity, preferences and security. Enabled analytics or advertising services may use information about online interactions, including activity across websites where applicable.
Use available privacy controls or browser settings to manage applicable choices. Consent will be requested where required for non-essential technologies. Restricting essential technologies may affect store functionality.
Where required by law, recognized Global Privacy Control signals are treated as applicable opt-out requests. Contact us for help exercising advertising, sale or sharing opt-out rights.
You can unsubscribe from promotional emails through the message link or by contacting us. Necessary service communications may continue.
Retention and Security
Information is retained for as long as reasonably necessary for relevant purposes, including order administration, legal records and dispute resolution, subject to applicable requirements.
Reasonable safeguards are used, but no system can guarantee absolute security. Do not send sensitive authentication credentials through customer support.
Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete or receive a portable copy of information; restrict or object to processing; withdraw consent; or opt out of certain advertising or disclosure practices.
Contact us to submit a request. Identity or agent-authorization verification may be necessary. We will respond within applicable deadlines, subject to lawful exceptions, and will not discriminate against you for exercising protected rights.
You may also have a right to appeal a decision or complain to a relevant supervisory authority.
International Processing
Our business is based in China. Our platform and service providers may process information in other countries. Applicable transfer safeguards will be followed where required.
Children, External Links and Updates
The store is not directed at children. Contact us if a child has provided personal information inappropriately.
External websites have their own privacy practices. Public submissions may be visible to others. Private support materials are not automatically authorized for public marketing use.
We may update this policy and will provide additional notice or obtain renewed consent where required.