Shipping Destinations
Delivery is available to destinations supported at checkout. Availability may depend on the product, address and carrier service. Contact us before purchasing if your destination is not accepted.
Shipping Charges
Available delivery options and applicable charges are displayed before you submit an order. Free shipping applies only when expressly offered and when its stated conditions are met.
Processing and Delivery Estimates
Order processing and carrier transit are separate stages. Review the estimates provided on the product page, at checkout or in order communications. Contact us before purchase if no estimate is provided.
Unless expressly guaranteed, delivery dates are estimates. Availability, holidays, customs and carrier disruptions may affect timing. We will assist with material delays and provide remedies where required.
Delivery Address
Provide a complete address, postal code, recipient name and contact details. Notify us promptly of errors. Changes may not be possible after fulfillment has progressed.
If a parcel is returned following an address issue or failed delivery, we will explain available options and any applicable lawful costs before arranging reshipment.
Tracking and Separate Parcels
Where tracking is available, details will be shared through relevant order communications. Updates may take time to appear after a label is created.
Items dispatched separately may arrive on different dates.
Customs and Import Charges
International shipments may be subject to import duties, taxes or customs procedures. Whether charges are collected at checkout or payable separately depends on the order and destination.
Review the information supplied before purchasing. Our business address does not necessarily indicate the dispatch location of every parcel.
Damaged, Incorrect or Missing Deliveries
Check your order after delivery. Contact us promptly about damage, incorrect items, missing contents or an undelivered parcel. Provide your order number and relevant photographs where possible.
A carrier delivery scan alone does not determine your legal rights. Missing photographs or original packaging do not automatically remove statutory protections.