Requesting Return Assistance
Email service@orqaveli.com with your order number, the item concerned and a description of your request.
We will explain the applicable process and return destination. Contacting us before posting helps route the parcel correctly and does not restrict a statutory right to notify us of withdrawal.
Change-of-Mind Returns
Any additional voluntary return entitlement is subject to the conditions expressly disclosed for your purchase. Applicable statutory withdrawal and other consumer rights remain unaffected.
Check dimensions, materials and attachment details before ordering. Contact us if you need help assessing suitability for your bag.
Damaged, Defective or Incorrect Items
Contact us promptly if a charm arrives damaged, defective, incorrect or materially different from its description. Relevant photographs of the product and packaging may help assessment.
We will arrange an appropriate remedy consistent with applicable law, which may include replacement, refund or another suitable solution.
Handling and Return Condition
For an eligible change-of-mind return, handle the item carefully while inspecting it. Retain included attachments, tags and accessories where possible. Avoid unnecessary wear, washing, alteration or damage.
Where permitted by law, handling beyond what is necessary to inspect the item may affect the refundable amount. These conditions do not override rights concerning defective or misdescribed goods.
Package the charm securely to protect decorative parts and attachment hardware during transit.
Return Shipping Costs
We will explain responsibility for return costs before shipment. We bear costs where required for a confirmed fault, damage attributable to fulfillment or delivery, or an incorrect item supplied by us.
Change-of-mind costs depend on the terms disclosed for your purchase and applicable law. Confirm the return destination before posting.
Refund Processing
We will communicate the outcome after reviewing the request and, where appropriate, the returned item. Approved refunds are made to the original payment method where supported, or through an appropriate agreed alternative.
Applicable legal deadlines govern refunds. Payment providers may require additional time to display the credit. Delivery-charge refunds and lawful deductions depend on the reason for return and applicable rights.
Exchanges and Cancellations
Contact us promptly for an exchange or cancellation. Availability depends on stock and fulfillment status. Operational limits on cancellation do not remove applicable withdrawal or return rights.
Statutory Consumer Rights
Mandatory withdrawal periods, exceptions, faulty-goods remedies, return-cost rules and refund deadlines take priority over conflicting store terms. Nothing in this policy limits rights that cannot lawfully be restricted.